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Sunday, August 14, 2016

Uber or Grabcar Drive in Malaysia?

Have you read about this article 

Part-time Job: Should You Drive For Uber Or GrabCar?

It has full details about the fare and calculations. I am sharing here is more to the driver's experience, real life incidents.

I started Uber drive in June, and Grabcar Drive in July. Below is my experiences about both.

Uber Drive

I loved it, online whenever and wherever you are available, driving is never my thing before, surprisingly ever since I started driving then I realize that driving is such an enjoyment, especially you can earn while you drive.

I enjoy meeting people that are cheerful, and appreciated their kind attitude, we chatted and have fun during the drive. Well there are all sort of people around, there are riders that are very unfriendly.

Uber incentive hours

Uber riders mostly paying by credit card, I loved this feature not until they accepted cash term riders.

There are a few slots of incentive hours, which Uber guarantees the amount you can get whenever your fare is lower than the guaranteed fare, with the condition of 1.25 trips per hour (TPH), If you are online for 4 hours, you need to have at least 5 trips during these slots. 50% of the pick-ups shall be in core-service-area (CSA)

How does it work?
In the scenario of your total fare of the week is below RM500, you are in TIER 2, guaranteed hour pay is RM25.

For example in the morning 6am to 10am slot. If you meet the all requirements TPH,and percentage of CSA pick-up, total amount of gross fare is RM58, time online is 4 hours (you shall not take break in order to have full GROSS RM100 incentive)

guaranteed fare RM100 - RM58 (fare ) = RM42 (Uber should pay you extra)

RM42 x 80% = RM33.60 nett is going to bank in to your account.

The more you drive, the lesser Uber will compensate.
Upon the TPH and CSA is really out of your control, as you won't know the next rider's destination, yet you need to accept every single 'Ping".\ (request)
Requirement of CSA is for that particular slot, there is noway of compile with other slots and other days. If you can't make it 50% of pick-up in CSA for the slot, too bad, you are not qualified for the incentive.

Sometimes you make more than the amount, especially you got an airport trip. Sometimes you will have less than enough trips (TPH) when you have long distance trip and jam routes, sometimes you are brought to outside the CSA like Nilai, Sri Kembangan, Kepong, Sungai Buloh..., situation like these always happen.

Bad experience of my UBER DRIVE
You don't know where the rider will go when you accept the ping. Many times the pick-up distance is 11km driving time is 25 minutes, after picking-up the rider, and found out just to take the rider to go somewhere 4km, in the 4 km route, approximately total fare is RM4.50, deduct 25% Uber fee (RM1.125), you get RM3.375 (Sorry, I really can't take this shit!) So I learnt not to take any trip that pick-up time is above 5km.

Sadly, I got deactivated once, and another time was I called to tell the rider of the distance and time to pick-up is too long and too far, complained by a rider, when I reject the pick-up because the pick-up distance was 11km, which means, I better not to call but just to cancel the trip in order getting this complain lodged.

From here I truly felt this kind of rider is very inconsiderate and selfish. And why I want to give my precious time and precious service to this kind of selfish riders?

Uber drives are giving their best time and effort to give riders the best choice to ride instead of taking taxi, they should indeed respect and appreciated drivers.

For the incentive that Uber is giving, is paying you RM25 gross (Uber fee is 25% from the trip you make + Uber tops up the balance to make up to RM25 GROSS, the top up amount subject to 20% of uber fee) to do fetching job! Totally not worth the effort, apart from here, you need to pay car installments, services, fuel and TIME on the road.

Bad experience 2
A lady rider, requested to go Trivoli Condo in Bangsar, most of the time I use Waze to navigate the route to go there, she kept saying this way "no, no, no... use another way." But but.... "Where is another way?" She doesn't know either, so I continue to drive eventually came to a road that was closed due to construction, I had to make another round and find a way to send her back. It costed her ride about RM22, well during the ride, she was quite cool, this happened in my first week of Uber drive, I was still blur then, after that I saw the payment back to RM8 on top of that because I gave her a discount code which entitle her to have Free RM5 for 5 rides, so she only have to pay RM3 but I have spent my time and 23km drove her back. There was a function that Uber rider can lodge a complain of the route that they don't like, so Uber will review it to the shortest distance. SHIT!

Bad experience 3
Early in the morning of Monday, I have gotten a Ping in Subang SS15, the rider went Nilai. Gosh, the end of the day!

Bad experience 4
Going to KLIA is not that good deal in fact, most of the time you have to come back empty car, or waited there for 2 to 4 hours. RM75 flat rate - uber fee, you get RM52.25 You see, what kind of money you are "earning"??  or loosing indeed.

Grabcar Drive

The enjoyment of driving is still there after a month of Uber driving. Now is time to start GrabCar to find out the differences between two systems.

Didn't really like Grabcar drive at first, because of the cash term, I need to get ready small notes, and quite worrisome about the rider of who I am about to pick-up, because they can be anyone without true identity, you will get "Superboy", "Dreamy", or even "   .   "  , a dot!!!!? I feel insecure, nobody will knows who is the rider, the phone can be registered with a stolen ID, or stolen phone.

Something still attracting me to remain Grabcar driving:
1)  Grabcar Fee 20%
2) Fare is more reasonable
3) Pick-up distance is so SO MUCH nearer.

During Grabcar busy time slot, Grabcar incentive is guaranteed for WEEKDAYS:

RM16 per trip if total fare of the day you made is above RM30,
RM18 per trip if total fare made is above RM55,
RM21 per trip for total fare above RM90,
and the last tier is RM25 per trip if fare made above RM135,

Pick-up area has to be 50% in Busy Areas  and this percentage is calculate base on WEEKLY basis, if you can't make it during the time slot of that day, don't worry, you total up all the trips that you pick-up during Peak Hours for the whole week. as long as all Busy Area pick-ups is still more than non busy areas for the whole week, you will still entitle of the incentive.

This is the record chart of the week 8 Aug - 14th Aug, which I drove mainly Grabcar

GrabCar and Uber
Week 2
DayDate$ B.HoursTripsTransactions$ NonB.HTripsTransactions Grabcar 20.00UberTipsTotalMilagePetrolTollIncentivesGrand Total
Wed10-Aug65.0084+5+14+5+6+10+ (3+18)65.0052.0044.7923.00119.7946.0079.00
Fri12-Aug74.00915+8+6+5+3+( 9+16+9+3 )10.0011084.0067.2011.0078.20124.000.3070.00
Grand Total397.00317.6091.6538.00447.25209.00125.050.30272.00

Let take the Monday fare to view how GrabCar gives us incentive
Fare RM70, fare above RM55 entitled of RM18 per trips, I made 7 trips, get the average fare of each trip is RM10, therefore Grabcar is giving RM8 nett for every trip.

The calculation of incentive on Monday will be 7 x RM18 = RM126
RM126 - RM70 (fare collected) = RM56 to be banked in to my account.


If you ever drove Uber, you know the BIG DIFFERENCE about the incentives.

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